Job Summary

The Technical Operations Manager is responsible for executing agreed upon strategy for all technical operations within the company in a reliable and friendly manner; by driving people engagement within the technical team and enabling them to deliver customer satisfaction at all times.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

·         Oversee entire technical operations including technical resource planning & allocation, installation planning/delivery and sign-off 

·         Serve as first line support for the Business Development team for prompt delivery of closed projects in line with agreed-upon SLAs and supporting post-installation service calls  

·         Drive adherence to required safety procedures, aligned budgets and performance metrics for the team

·         Ensure that required high quality technical talent is sourced timely in liaison with the People Operations

·         Create an enabling environment for the technical team to carry out their responsibilities in an efficient manner 

·         Co-ordinate and advocate for required training needs for technical personnels

·         Leverage the Installer Collective to deliver projects in a cost and quality efficient manner

·         Manage reporting, strategy development and maintenance of policies and procedures that drive departmental growth, while also contributing to company’s key objectives

·         Responsible for originating projects for communities to ensure timely and effective implementation

·         Responsible for system designs for solutions between 100 – 500KW

·         Manage the Project Management and Data Analyst teams to ensure efficiency

·         Ensure all existing projects are operating optimally in line with SLA

·         Engage in inter-departmental weekly/monthly planning meetings for review of progress towards achievement of business objectives

·         Work with Business Unit Directors (Retail & Project Development Ventures) to promptly execute on closed projects and support design/assessments as required during the selling phase 

·         Engage with People Operations Manager to promptly source high quality technical talent

 

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