Job Summary

Our client is a Business Process Outsourcing and technology solution company We currently seek to hire a System Engineer.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


The company is a leader in the industry providing contact centre and CRM technology, HRMS, ERP solutions to help customers improve their customer and operational experience . 


Responsibilities:

• Responsible for the administration of our contact center and CRM solutions and the maintenance, support and upgrades thereof. 

• Involve in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches. 

• The job also requires responsibility of the security of data and the technical architecture in which the application is hosted. 

• Active participation in the planning of application upgrades and deployment

• Always keep all application documentation updated 

• Construct a proactive maintenance cycle for Contact center  and CRM solutions

• Execute periodic applications maintenance

• Proactive administration of on premise and cloud hardware infrastructure


Competencies 

• Operating systems: Unix – Sun Solaris and True64, Linux (Cent OS, Red Hat etc)

• Relational Database Management Systems – Oracle, MS SQL Server

• Service management software knowledge

• Office automation products:

• Ability to carry out integration and 

o Widely used email applications

o MS Office product suite



Experience:

• Enterprise systems administration within the Telco/ICT sector

• Technical architecture of applications including Hardware dependency and Data models

• Minimum 2 years practical experience as a Contact center and CRM solution  systems Engineer

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