Supervisors
Castel Resources
Hospitality & Leisure
Job Summary
We are looking to hire a Supervisor who will manage staff, coordinate tasks, and ensure compliance with company policies and procedures. The Supervisor will also work closely with management to develop and implement strategies to improve performance and achieve organizational goals.
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Supervise and support a team of employees, providing guidance and feedback.
- Conduct performance reviews, set objectives, and handle disciplinary actions when necessary.
- Foster a positive work environment and promote teamwork and collaboration.
- Operational Oversight:
- Ensure that daily operations are conducted in accordance with company standards and procedures.
- Monitor workflow, productivity, and quality of work, making adjustments as needed to meet targets.
- Manage scheduling, ensuring adequate coverage, and addressing any staffing issues.
- Training and Development:
- Train new employees and provide ongoing development for current staff.
- Identify skill gaps and recommend training programs to enhance team capabilities.
- Problem-Solving:
- Address and resolve operational issues and employee concerns promptly.
- Implement solutions to improve efficiency and address any challenges that arise.
Compliance and Safety:
- Ensure that all activities comply with legal regulations, company policies, and safety standards.
- Conduct regular inspections and audits to maintain a safe and organized work environment.
Reporting and Communication:
- Prepare and present reports on team performance, operational metrics, and any issues to upper management.
- Maintain clear and open communication with team members and other departments.
- Customer Service:
- Oversee customer interactions and resolve any issues or complaints to ensure high levels of satisfaction.
Requirements:
- Minimum of OND
- 2-3 years of experience in similar role
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