One of a supervisor’s most important responsibilities is managing a team. Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job. Supervisors must define goals, communicate objectives and monitor team performance.
When a new employee joins the team, their supervisor should help them understand their role and support them during their transition. This might include providing workplace orientation and explaining company policies or job duties. The supervisor may manage all onboarding activities, or they may work with the human resources department to make sure the new hire receives the guidance and information they need.
In some cases, organizations have set hours for their entire workforce, and supervisors won’t need to adjust them. However, when team members work in shifts, supervisors are usually responsible for creating schedules.
As a supervisor, you’ll often be responsible for reporting team and individual performance to human resources and senior management. You may need to evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more. You may also be required to develop and administer performance improvement plans.
Supervisors are often tasked with developing or executing employee feedback and recognition programs. This responsibility might include setting employee and team goals and choosing appropriate rewards for achievements. For example, if a salesperson exceeds their monthly quota, they may be eligible for a bonus. This time should also be used to provide both positive and constructive feedback.
Related: Using Performance Management in the Workplace
- Excellent communication skills
- Expertise in team or department
- Ability to remain calm under pressure
- Firm grasp of company policies
- Strong work ethic
- Punctuality and time management skills
- Professionalism and a positive attitude
- Organizational abilities
- Interest in leadership opportunities.