Job Summary

We are looking for a dedicated, ambitious and self-driven Strategic Account Manager. As a Strategic Account Manager, you will work closely with our customers, build relationships with them and help them achieve their goals.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 7 years

Job Description/Requirements

Strategic Account Manager duties and responsibilities

  • Investigate customers’ requests
  • Take care of any issues incurred professionally.
  • Build strong customer relationships, especially with key customer stakeholders and sponsors.
  • Always strive to provide exceptional customer experience
  • Manage customer expectation
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements. 
  • Set up KPIs and keep track of key account metrics.
  • Communicate the progress to both internal and external stakeholders.
  • Collaborate with our team to achieve sustainable growth and devlopment 

Strategic Account Manager requirements and qualification

  • 7 years of experience as Strategic Account Manager or similar role
  • Experience in managing multiple stakeholders and projects  
  • customer-centric and good listener
  • Excellent verbal and written communication in English 
  • Undergraduate degree or equivalent.
  • Sense of ownership and pride in your performance and its impact on the company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Experience in using software for sales such as Salesforce 

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