Job Summary

Our client is a premium day spa renowned for providing positive energy and rejuvenation space located in the heart of Port-Harcourt city.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

  • Deliver a variety of spa services (body treatments, Hamman, massages, facials, laser treatments, waxing and manicure/pedicure) in a safe and comfortable manner
  • You are to maintain current knowledge of all Spa’s services pricings, offerings, schedules, specials and other services provided at the spa
  • Maintain equipment and sample inventory of products
  • Keep documentation and maintain client’s files
  • Keep a clean and stocked room
  • Acknowledge and respond to relevant customer queries, needs and expectations
  • Suggest and promote retail products or additional services
  • Uphold hygiene standards and follow health and safety regulations
  • Cooperate with and report on administration on any arising issues
  • Apply best practices and be up to date with market trends
  • Seek for every new opportunity to suggest new and enhanced guest experiences.
  • Encourage upselling, link selling and retail sales with every guest
  • Provide guests with a thorough and knowledgeable range of Serene spa services
  • Greet all arriving and departing guests in the treatment areas by name
  • Receive and respond to all guests concerns, comments or complaints with discretion and urgency
  • Advice all incoming guests of treatment procedures, special instructions, ad billing information
  • Enquire as to the guest experience and level of satisfaction with service
  • Communicate guest request preferences to relevant departments and co-workers
  • Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner
  • Always maintain positive guest relations, including in-house guest, day guests, and telephone enquiries



  • Ensure all equipment is in good working order and functioning properly
  • Exercise dependability and willingness to work with schedule flexibility
  • Practice a “clean as you go” approach to work areas
  • Observe all departmental safety procedures and protocols


  • Maintain the confidentiality policy for all spa guests and employees
  • Provide an explanation for all spa techniques and treatments used
  • Answer any therapy questions or concerns
  • Effectively communicate with all co-workers, spa guest, and management to their understanding

Training and Human resources management

  • Continuously attend training sessions in the spa
  • Attend regularly schedules product knowledge training classes
  • Attend training sessions as highlighted in the Annual Training plan
  • Provide staff mentoring when required

Health and safety

  • Ensure that all potential and real hazards are reported immediately and rectified
  • Be fully conversant with all fire, emergency procedures
  • Ensure all staff within the department work in a manner which is safe and unlikely to give the risk of harm or injury to themselves or others

Other responsibilities

  • Attend all staff meetings
  • Attend all safety meetings
  • Maintain a daily activity log
  • Maintain and develop the client base
  • Maintain guest history files on all existing guests
  • Review all upcoming appointments and treatments

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