The Spa manager are responsible for keeping track of all the spa services/products and operations, overseeing the even flow of activities in the spa like reservations and appointments, inventory, etc; and making sure that the environment is kept clean all the time. The spa managers are also the ones to hire new staff, plan and execute trainings for apprentices and new hires, provide evaluation for every spa worker and set meetings to identify concerns that needs improvement. The spa managers also set standards and implement new types of services in the spa; and they develop more spa/salon treatments that they can offer to their clients.
- Extensive experience and solid understanding of hospitality management and methods to ensure customer satisfaction.
- Proficient in managing the facility, maintaining supplies and recruiting staff.
- Developing marketing and promotional strategies, as well as advertising campaigns.
- Hiring, training and developing staff.
- Developing customer relationships and measuring customer satisfaction.
- Evaluating and establishing sales goals.
- Customer satisfaction tools – should be knowledgeable about the ways to measure customer satisfaction to retain existing clients and attract new ones.
- Social media – as part of advertising/promotions/marketing responsibilities, it is imperative that the Spa manager has more than basic knowledge about social media.
Spa Manager Education and Training
Spa Managers must possess at least a bachelor’s degree in business management, hospitality management or business administration. Coursework or a background in massage therapy, cosmetology or health and wellness is helpful. Knowledge of employment laws and federal and state regulations addressing spas and licensing requirements for massage therapists and other workers is important.