Spa Coordinator/Manager

Responsibilities:

Client Experience & Front-of-House:

• Welcome and host guests with warmth and professionalism, ensuring every client feels valued.
• Oversee appointment scheduling, confirmations, and changes using Fresha or similar software.
• Resolve client concerns, complaints, and special requests promptly and effectively. 
• Ensure reception, lounge, and treatment areas are immaculate and reflect The Bougie & Co’s brand standards. 
• Promote and upsell spa packages, memberships, and retail products. 

Operations Management:

• Supervise the day-to-day running of the spa, ensuring smooth service flow.
• Coordinate treatment room allocations and ensure therapists start and end services on time. 
• Oversee maintenance of facilities (sauna, hammam, equipment, relaxation areas) to ensure safety and readiness. 
• Monitor and control stock levels, ensuring adequate supplies while minimizing wastage.
• Maintain compliance with health, hygiene, and safety standards. 

Team Leadership & Coordination:

• Supervise, coach, and motivate spa staff (therapists, estheticians, nail techs, concierge team).
• Conduct staff briefings, shift schedules, and attendance tracking. 
• Support recruitment, training, and onboarding of new staff. 
• Maintain high staff morale, professionalism, and adherence to The Bougie & Co’s service culture.
• Handle conflict resolution and ensure disciplinary processes where necessary. 

Sales, Reporting & Business Support:

• Drive revenue growth through service promotions, upselling, and client retention initiatives.
• Monitor KPIs including client satisfaction, rebooking rates, sales targets, and inventory accuracy.
• Generate and review daily, weekly, and monthly performance reports.
• Collaborate with management to plan marketing initiatives and seasonal promotions.
• Ensure financial controls on cash handling, discounts, and service billing. 

Requirements:

• Minimum of 3-5 years of experience in spa, wellness, or hospitality management.
• HND/B.Sc academic qualification.
• Strong understanding of spa treatments, products, and wellness trends.
• Proficiency in spa booking & POS software (Fresha or similar). 
• Proven track record in staff leadership and team coordination. 
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities. 
• Sales and business acumen to drive revenue growth. 
• Professional appearance and calm demeanor suitable for a luxury environment. 

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates. 
• Service punctuality and booking accuracy. 
• Retail product and package sales growth. 
• Staff attendance, performance, and morale. 
• Inventory accuracy and cost control. 
• Efficiency of complaint resolution and client issue management.

Location: Lekki, Lagos

Remuneration: NGN 200,000