INFOWARE LIMITED

Solutions Implementation and Support Analyst

INFOWARE LIMITED

Software & Data

IT & Telecoms | NGN 150,000 - 250,000
1 month ago

Job Summary

InfoWARE is the leading Investment banking software solutions provider in the Pan African region with customers in several countries spanning West and East Africa. Per NGX data, InfoWARE software processed 80% of the transactions of the top 10 brokers in the Nigeria capital market in 2021. We are building revolutionary investment and trading applications to connect retail and institutional investors to capital markets across Africa to create unprecedented wealth. We are looking for a highly ambitious and creative implementation and support analyst to join us in the fulfilment of our mission; among others, to help scale out our Investment Management Solutions and ERP platforms and thus help support other major FINTECH building on top of the InfoWARE platform services.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Duties and Responsibilities:

  • Take ownership of all new client implementations, be the bridge between the client and the company, ensuring a smooth implementation where expectations are met.
  • Be an expert in all product implementation, the key challenges involved in rollouts and how to mitigate these risks
  • Work closely with the CEO, Head of Product, Head of Software Development to ensure coherence in product roll-out strategy and go live processes.
  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved

Requirements:

  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical/Electronics, and other Physical Sciences courses.
  • MUST have completed NYSC
  • Superior researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and as part of a team bringing in experts when needed
  • Excellent customer service skills
  • Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
  • Strong stakeholder engagement and influencing skills
  • Be responsible for post-implementation snagging
  • Passion for technology and learning
  • Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
  • Be able to think out of the box
  • Knowledge of  Microsoft SQL and Reporting Services would be an advantage
  • Proficiency in  French Language would also be added advantage


In return, we offer you:

  • An excellent remuneration package
  • Friendly working atmosphere
  • Continuous professional development
  • A commitment to offering you career development opportunities to meet your full potential

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