RESPONSIBILITIES

• Create exceptional documentation in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.
• Create client resources and educational materials, including videos, demos, tutorials, training materials, guided tours, general & technical overview and FAQs.
• Research, write, edit and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
• Publish weekly release notes to internal and external stakeholders with information on product updates, releases and fixes.
• Edit other writers' content and documentation for consistency and continuously update content with current information.
• Maintain tracking and ticketing system to ensure deadlines are met and client deliverables and received on time.
• Test products for issues, provide insight to resolving problems and ensure documentation is accurate and consistent.
• Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
• Create training materials, conduct trainings for clients on application developed by Malon.
• Customer / Client support.

REQUIREMENTS

• Experience in English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, Teaching, Curriculum Development or Scientific Publication.
• Strong communications skills, including written, verbal and presentation.
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
• Experiencing with coding languages, including [insert coding languages].
• Experience using API documentation.
• Experience with documentation publishing software.
• Preferred: Prior experience working within Software Development, SaaS or web-based technology environment.