Social Media Manager and Customer Representative
Job Summary
A Fashion Brand in Lekki Phase 1 is looking for a Social Media manager and a Customer Representative, the person will be in charge of both roles. The successful candidate will be in charge of managing the Brand’s social media accounts. He or she will have the responsibility of creating original texts and video content for the Social Media accounts.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 1 year
Job Description/Requirements
A Fashion Brand in Lekki Phase 1 is looking for a Social Media manager and a Customer Representative, the person will be in charge of both roles. The successful candidate will be in charge of managing the Brand’s social media accounts. He or she will have the responsibility of creating original texts and video content for the Social Media accounts. You should have excellent communication skills and be able to express the company's’ views in the most creative ways. You will be in charge of responding to comments and attending to customers needs and queries. The successful candidate will have the following responsibilities:
Responsibilities:
Communicate with with followers, respond to queries in a timely manner and monitor customers reviews
Generate, edit, publish, and share engaging contents daily. That is, Original texts, videos, photos and news
Design and implement Social media strategies to align with the Brand’s goals
Collaborate with other departments like, marketing, and sales to ensure the Brand stays consistent.
Suggest and develop new features to improve the Brand’s awareness, like promotions and competitions.
You will have to stay up to date with current trends and technologies in Social Media, design tools, and applications.
Oversee the Social Media account’s designs
Perform research on current benchmark trends and audience preferences
Maintaining a positive, empathetic and professional attitude towards customers at all times
Providing feedback on the efficiency of the customer service process
Acknowledging and solving customers complaints
Keeping records of customers interactions, transactions, comments and complaints
Qualifications and Education Requirements
Proven work experience as a Social Media Manager
Excellent communication skills with a good command of the English Language
Hands on experience in content Management
An excellent copywriting skill
Knowledge of online marketing Channels
Knowledge of SEO, Keyword search and Google Analytics
Ability to deliver creative content (photos, videos, and texts
Ability to stay calm when customers are stressed or upset
Education
A Bachelor's Degree in a related field
Other Notes
Flexibility with time
Communication and reporting skills