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SHP Analyst (Smallholder Partnerships Analyst) - NORTH

Job Summary

Proten International is working with our client in the Agriculture Franchise to hire for the position of a SHP (Smallholder Partnerships Analyst)

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Proten International is working with our client in the Agriculture Franchise to hire for the position of an SHP Analyst (Smallholder Partnerships Analyst).

Key Responsibilities:

  • Manage recruiting, training, and performance management of farmer members - interactively ensuring that standards of agronomy best practices are maintained.
  • Resolve all farmer concerns in a proactive and timely manner according to company standards - within a 24 hour period from the reporting date.
  • Intervene as required when customer service challenges escalate and must be addressed at a higher level.
  • Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining farmers.
  • Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs.
  • Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance.
  • Provide farmers with timely and adequate resources to ensure that our clients' brand is always accessible to the members we serve.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
  • Manage the team to ensure 100% accuracy on plant growing activity is logged on appropriate software application.
  • Guide team on people management issues.
  • Ensure that standards are maintained and members are in good standing.
  • Constantly communicating program status and risks to leadership, and presenting options and recommendations.
  • Constantly improving the overall customer experience.

Qualifications: 

Requirements:

  • Bachelor’s degree in Agricultural Science, Agricultural Economics, or any related field.
  • Proven problem-solving abilities.
  • Strong analytical and conceptual skills.
  • Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
  • Goal-oriented, self-motivated, confident, thorough and tenacious.
  • Positive attitude to work.
  • Customer-oriented - Adaptability and flexibility to quickly adjust to changing environments and product offerings.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start-Up Environment:

  • Thrives in a fast-paced, start-up environment with dynamic business priorities. 
  • Detailed Orientation and Managing Complexity:
  • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions. 


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