Job Summary

Customer Helpdesk Support Services

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Job responsibilities & Skills

·         Use shop equipment and specialized diagnostic and programming apparatus to repair, adjust and reprogram appliances Security and Safety

·         Advise customers on work performed and condition of equipment;

·         Repair electrical appliances and components;

·         Replace faulty components;

·         Refer to schematic drawings or product manuals to repair parts;

·         Diagnose faults, using testing devices;

·         Conduct voltage, resistance and other tests using electrical test equipment

·         Equipment and Machinery

·         Experience In Maintaining large household appliances

·         Prepare written estimates of repair costs;

·         Equipment and Machinery Experience

·         Prepare written estimates of repair costs Specific Skills

·         Diagnose faults, using testing devices


Additional Skills

·         Effective interpersonal skills

·         Team player

·         Excellent oral communication

·         Client focus

·         Dependability

·         Organized


Qualification:

 ·         Minimum of Trade Test 123 or OND - Electrical Electronics

·         3-4 years relevant experience

 

 

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