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SERVICE ENGINEER (ANALYTICAL INSTRUMENTS)

Job Summary

We are currently recruiting for this position

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description


• Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations. 
• Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation. 
• Assures the professional relationship with existing customers to achieve customer loyalty to our company. 
• Utilization of the Escalation Procedure as appropriate. 
• Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc. 
• Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via email or written)
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services. 

Qualifications
  • SERVICE ENGINEER (ANALYTICAL INSTRUMENTS - 1-3 years of cognate work experience): An experienced Service Engineer, with a very good knowledge of Science Laboratory Instruments. 

  • Tertiary qualification (B.Sc./B.Eng./HND) in Electrical Engineering / Electronics, Biomedical Engineering, Physics (minimum of a Second Class or an Upper Credit). 
Competencies
  • Past experience in a relevant service function and remote field based on-site work 
  • Life Sciences / Biology-related or biomedical / clinical engineering university degree required
  • Experience in Clinical Engineering desired.
  • Very good working knowledge of computers in general with proficiency in the MS Office Suite
  • Troubleshooting skills

Key Attributes
• Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty. 
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices. 
• Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules. 
SPECIFIC REQUIREMENTS: 
  • Past experience in a Medical Diagnostic instruments service function and remote field based on-site work 
  • Life Sciences / Biology-related or biomedical / clinical engineering university degree required
  • Experience in Clinical Engineering desired.
  • Very good working knowledge of computers in general with proficiency in the MS Office Suite
  • Analytical / troubleshooting skills (Electronics/Electro-mechanical) 

Gender
  • Any of the gender.

Age 
  • N/A

Salary 
  • N 500,000 – 700,000/month 

Working Conditions: 
Office/Site based functions. 
• Willingness to travel through Africa and Europe (50% - 75%) 
• Valid passport holder 
• Driving license is required.

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