Job Summary

The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & interpersonal skills. In addition, he/she must be trustworthy and accountable.

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Job Responsibility

  • Oversea daily operational activities on pending jobs.

  • Allocation of jobs to the technicians and monitoring of same.

  • Review of the daily working report with the team and taking corrective measures.

  • Coordination with spare parts officer for raising the parts orders & tracking.

  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.

  • Ensure quality service delivery with minimum repeat repair.

  • Reduction of customer escalations.

  • Daily monitoring of technician productivity.

  • Weekly budget preparation for service operations & approval from the service manager.

  • Preparation of spare part failure report and sharing same to service manager.

  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations with the service manager for approval.

  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).

  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).

  • Monitoring and completion of AMCs (Annual Maintenance Contract).

  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).

  • Participating in monthly/quarterly spare parts counting and labelling activity.

  • Ensuring service cost reduction through proper inventory control method.

  • Technical skill monitoring and productivity improvement.

  • Arranging training to front, backend and field force team.

  • Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience/Qualifications

  • Minimum of HND/B.Sc. in Electrical/Electronics, Mechanical Engineering or any other relevant discipline.

  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation

  • Good knowledge of a recognized ERP package

  • Ability to think outside box

  • Customer relationship management.

  • Knowledge of Microsoft suite-Excel, word & PowerPoint.

  • 35-40 years old

Salary: 200-250k Monthly gross

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| Full Time |
NGN Confidential
Anonymous Employer
| Full Time |
NGN 75,000 - 150,000