Oversea daily operational activities on pending jobs.
Allocation of jobs to the technicians and monitoring of same.
Review of the daily working report with the team and taking corrective measures.
Coordination with spare parts officer for raising the parts orders & tracking.
Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
Ensure quality service delivery with minimum repeat repair.
Reduction of customer escalations.
Daily monitoring of technician productivity.
Weekly budget preparation for service operations & approval from the service manager.
Preparation of spare part failure report and sharing same to service manager.
Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations with the service manager for approval.
Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
Generating and achieving out warranty income targets (Reduction in third party repairs installations).
Monitoring and completion of AMCs (Annual Maintenance Contract).
Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
Participating in monthly/quarterly spare parts counting and labelling activity.
Ensuring service cost reduction through proper inventory control method.
Technical skill monitoring and productivity improvement.
Arranging training to front, backend and field force team.
Retail visit for service feedback and working on improvement areas for channel delight.
Minimum of HND/B.Sc. in Electrical/Electronics, Mechanical Engineering or any other relevant discipline.
Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
Good knowledge of a recognized ERP package
Ability to think outside box
Customer relationship management.
Knowledge of Microsoft suite-Excel, word & PowerPoint.
35-40 years old
Salary: 200-250k Monthly gross