Senior Recovery Analyst

Job Summary

Are you experienced in customer services? Have you worked with the collection of outstanding debt before? Do you enjoy a fast-paced startup environment? We have an amazing opportunity available to join a Fintech start-up that is making it easier to finance SMEs in Africa. Our client, an AI-Driven lending platform is looking to hire a talented Senior Recovery Analyst to join their team in Nigeria. The team consists of innovators and builders with domain expertise in the lending space. They share a determination to continue leveraging data-driven approaches to problem-solving by building products that the market needs and API integrations that drive value across the board.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Requirements:

  • 5 years of proven experience working as a Recovery Analyst
  • Strong attention to detail and organisational skills
  • Previous customer services experience
  • Advanced computer skills
  • Strong telephonic communication skills
  • Strong negotiation skills
  • Strong administrative and organizational skills
  • Excellent active listening skills
  • Ability to hold people accountable
  • Able to have difficult conversations
  • Experience following policies and procedures
  • Extremely determined

Duties: 

  • Ensure repayment rate stays at 98 - 99% so that the company can continue to grow revenue  at a rate of ~30% each month 
  • Recovery of 50% of the overdue portfolio each month
  • Verify that all guarantors understand their legal obligations to the borrower by calling  guarantors of all borrowers in a timely manner
  • Keep strict KPIs to ensure repayment rate remains consistent 
  • Verify that all guarantors understand their legal obligations to the borrower by calling  guarantors of all borrowers in a timely manner
  • Leave borrowers thinking that our client is a fair and respectful organization, even after  tough situations 

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