Duties and responsibilities include but are not limited to:

● Coordinate with teams and resolve all complex application and system issues.

● Design and maintain expertise in the flow of application processes and systems related to the company.

● Administer and resolve application issues, provide updates and perform root cause analysis.

● Performing analyses on software application functionality and suggesting improvements.

● Ensuring effective front end and back end functionality of applications.

● Consulting with the software development team, internal users, and clients to improve application performance.

● Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineers.

● Keeping a record of configuration changes and scheduling application updates.

● Documenting processes and monitoring application performance metrics.

● Providing front end support to clients and colleagues in other departments.

● Plan, execute books, and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.

● Supervise all alerts related to application and system procedures and provide services proactively.

● Maintain good professional relationships with counterparts of engineering and customer support departments.

● Provide support and identify all issues and prepare appropriate documentation for all issues and solutions.

● Manage all production systems and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.

● Identify and provide resolutions ranging in complexity from medium to high.

Requirements

• B.Sc. or H.N.D in Computer Science or a related field
• Working knowledge of SQL Databases & basic network configuration
• Working Knowledge of IT Hardware and Software
• Intermediate knowledge of programming with languages such as JAVA, PHP, C#
• Ability to learn and master employer-specific software
• Written and verbal communication skills