Security Operations Manager

Responsibilities:

• Strategy and planning: Design, implement, and maintain a comprehensive physical security program by developing and enforcing security policies, protocols, and procedures.
• This includes conducting regular risk assessments and security audits to identify and mitigate vulnerabilities.
• Team management: Recruit, train, and supervise a team of security guards or officers.
• They ensure that staff are properly trained in security procedures, emergency response, and customer service.
• System management: Manage and maintain all electronic security systems, including CCTV surveillance, access control systems, intrusion alarms, and identity badge systems.
• This also involves overseeing the installation and maintenance of physical barriers and locking systems.
• Incident response: Lead the response to all security incidents, such as security breaches, alarms, and other emergencies.
• This includes investigating incidents, documenting findings, and implementing corrective actions to prevent recurrence.
• Emergency preparedness: Develop and maintain comprehensive emergency response plans and protocols for a range of scenarios, including natural disasters, medical emergencies, fires, and active threats.
• They also organize and conduct drills and training sessions to ensure all employees know their roles and responsibilities.
• Cross-departmental collaboration: Work with other departments, such as IT, facilities, and human resources, to ensure security measures are integrated into business processes.
• At OpenAI, for example, a physical security manager collaborates with IT and other security teams to integrate security systems with network infrastructure.
• External relations: Maintain relationships with law enforcement, fire departments, and other emergency services to coordinate responses and share information.
• They also manage relationships with external security vendors and contractors.
• Reporting and analysis: Create reports for senior management on security status, incidents, and performance metrics.
• They analyze security data to identify trends and opportunities for improvement. 

Requirements:

• Education: A Diploma or bachelor's degree in pschology, sociology, security management, criminal justice, or a related field is often preferred.     
• Experience: Candidates usually have extensive experience in security management, law enforcement, or the military.
• Experience with enterprise-level security technologies and managing security projects is also highly valued.     
• Technical knowledge: In-depth knowledge of security technologies, including access control, CCTV, and alarm systems, is essential.     
• Certifications: Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) are often preferred.     
• Leadership and communication: Excellent leadership, organizational, and communication skills are critical for managing a team and interacting with all levels of an organization.     
• Problem-solving: The ability to remain calm under pressure, make sound decisions during emergencies, and quickly solve problems is essential.
• Budgeting: Experience with budget management for security operations is often required.
• Regulatory understanding: Familiarity with relevant local, state, and federal laws and regulations is necessary for ensuring compliance.
• Computer Proficiency is compulsory