The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution Do Bridging the gap between project and support teams throughtechno-functional expertise For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch Support the solutioning team from architectural design, coding,testing and implementation Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon theimplementation methodology Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly Support on-site manager with the necessary details wrt anychange and off-site support Skill upgradation and competency building Clear wipro exams and internal certifications from time to timeto upgrade the skills Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain Write papers, articles, case studies and publish them on theintranet Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Lead Consultant Reporting & updates Onsite Project Manager/ Project Teams To provide off-site support and inputs as per client requirements External Clients For solutioning and provide support Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Systems Thinking â Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent Leveraging Technology â In-depth knowledge of and mastery overtechnology domain that commands expert authority respectâMaster Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. Expert Applies the competency in all situations and is serves as a guideto others as well. Master Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. Behavioral Competencies Formulation & Prioritization Innovation Managing Complexity Client centricity Execution Excellence Passion for Results Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articleswritten in a quarter SAP ABAP HANA
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