Job Summary

We are looking for a dedicated Salon Operations Manager to be responsible for the successful operations of the Salon, including profitability, maintaining strong customer relationships, customer satisfaction, and staff management. The Salon Operations Manager may perform administrative tasks, such as managing team performance and checking the quality of inventory. The candidate will lead the teams of salon staff to provide excellent services, maximize profit.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job Description:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Oversee hiring, training, performance reviews, and dismissing staff members
  • Overseeing client bookings and scheduling staff
  • Effective handling of client’s complaints and ensuring client satisfaction
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Procurement of goods

Requirements

  • A Bachelor's degree 
  • 3 years of experience as a manager is essential
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Excellent communication skills and excellent command of the English language

 Salary Expectation: 50,000

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