Duties and responsibilities

Daily oversee staff welfare (Birthdays, Leave, Induction, staff files, etc.)

• Weekly conduct staff meetings

•    Daily manage correspondences via phones, WhatsApp, and email.

•    Daily manage the scheduling of appointments via WhatsApp and any planner app device.

•    Ensure staff actively carry out their roles & comply with organizational policies

•    Daily handle and resolve all clients’ orders and complaints

•    Prepare reports.

•    Coordinates daily activities and supervises all employees.

•    Daily keep records of all operating expenditure

•    Ensure the smooth running of the store, payment of utility bills & taxes 

•    Daily ensure the store is properly cleaned at all times and merchandising is in order.

•    Prepare the staff salary schedule

•    Daily scheduling of tasks for the stylist

•    Edit and proofread written pieces before publication

•    Conduct research on industry-related topics & suggest new ways to promote company offerings 

•    Update customers information and database

•    Identify customers’ needs and recommend new topics

•    Daily quality control checks on newly produced inventory & newly produced stock

•    Quarterly decide items to be marked down.

•    Daily responsible for managing supplies (storage)

 •        Managing inventory and maintaining the optimal reorder level.

•    Daily ensure that all orders are delivered on a timely basis  

Skills and Requirements

•    Proficiency in the use of Microsoft Office Tools especially Word and Excel

•    Proficiency in the use of social media content creating tools for content including Canva. Lightroom, Mailchimp

•    Knowledge of principles and processes for providing outstanding customer service

•    Leadership and Supervisory skills and ability to manage situations within the company

•    Excellent interpersonal skills

•    Excellent writing and communication skills 

•    Time-management skills

•    Proactive

•    Good knowledge of record-keeping

Qualifications and Experience

•    Minimum of HND/BSC/BA from a reputable and accredited institution.

•    Minimum of 2 years work experience in a managerial role