Branch/ customer care manager

Job Summary

Responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The Salon Manager may perform technical and administrative tasks, such as managing team performance and checking the quality of inventory.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Maintaining positive relationships with customers.

  • Identifying customer needs and overseeing service delivery in the salon.

  • Leading the team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

  • Managing finances and budgets.

  • Determining ways to reduce costs without sacrificing customer satisfaction.

  • Assessing customer feedback and using your creativity to establish, improve, and refine services.

  • Remaining organized and meeting deadlines.


Requirements:

  • HND/Bachelor's degree in a Business-related field.

  • Experience in customer service, leadership, and logistics may be advantageous.

  • Good computer skills and the ability to use business support software.

  • Strong customer service, project management, and quality control skills.

  • Good resource planning skills.

  • Excellent leadership and customer service skills.

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