The requirements of this key result area will include but are not limited to:
- Approach every customer with an enthusiastic and welcoming attitude.
- Listen to identify customer needs and communicate with customers in a friendly and polite manner.
- Utilize opportunities to upsell and/or link sell other products in addition to or to complement customers’ initial purchase.
- Ensure continuous development in the area of product knowledge and skills update to be able to correctly prescribe products to customers.
- Consult knowledgeably with customers and seek opportunities for referrals while ensuring the customer returns for repeat patronage.
- Ensure clients and customers receive excellent service at ALL times.
- Anticipate customers’ needs and ensure they are satisfied as soon as possible also deal with customer inquiries and requests promptly and efficiently. Make sure requests outside areas of authority are referred immediately to an appropriate person and follow through to ensure customer satisfaction.
- Ensure dissatisfied customers are acknowledged immediately and attended to without delay.
- Introduce the company’s client registry to every customer and ensure the client database is up to date.
- Schedule consultations with clients for makeup services or inform them about new products and/or upcoming product launches.
- Document looks by taking photos and writing makeup sheets that can be referred to by other retail artists for future use.
- Ensure appropriate actions are taken to minimize unpleasant side effects from the use of makeup tools and/or techniques
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand business requirements.
- Suggest and arrange events and on-counter activities to ensure the company’s business plan is achieved.
- Minimum of Bachelor Degree in any discipline
- The candidate must be smart, able to multi-task, and able to work in a fast-paced environment.
- Not more than 30 years of age
- The candidate must be smart and a fast learner
- Good customer relations skill
- Male and female candidates can apply but this role would be preferably for females
- Ability to stand for a long time on the shop floor to sell products
- Experience is not required but experience in Beauty Advisor or Skin Care role-related will be an added advantage
- Other sales incentives