Sales Representative

Responsibilities:

Customer Engagement and Experience:

• Provide an exceptional in-store experience by welcoming clients warmly and understanding their unique preferences and needs while creating a luxurious shopping experience.
• Engage with clients to understand their preferences and help them explore and select fragrances that align with their preferences and lifestyle.
• Build strong, lasting relationships with clients to encourage repeat business and loyalty to the Seinde Signature brand.
• Demonstrate in-depth knowledge of Seinde Signature’s niche parfums, including their origin, composition, and unique characteristics with professionalism and expertise.

Client Relationship Management:

• Build and maintain loyal customer base by offering exceptional post-sale service and personalized follow-ups.
• Maintain a client database, recording preferences, purchase history, and special occasions to offer tailored recommendations and promotions.
• Proactively follow up with clients through personalized communication to introduce new arrivals, special offers, or exclusive events.

Sales and Revenue Generation:

• Achieve and exceed individual and store sales targets by utilizing effective sales techniques and in-depth knowledge of Seinde Signature products.
• Proactively identify upselling and cross-selling opportunities to enhance the customer's purchase experience.
• Participate in promotions, events, and special sales activities to maximize revenue and drive traffic to the store.
• Maintain accurate records of sales transactions and customer preferences for follow-ups and targeted marketing.

Brand Representation:

• Act as a brand ambassador by embodying Seinde Signature’s values and delivering a luxurious and sophisticated customer interaction.
• Demonstrate expertise in the history, craftsmanship, and art of niche perfumery to inspire clients and elevate their experience.
•  Participate in in-store events and promotions to attract new clients and enhance the brand’s presence.

Store Operations and Merchandising:

• Assist with inventory management, including stock replenishment, and organization, and ensure the availability of products.
• Ensure the store and display areas are clean, organized, and impeccably maintained to create a welcoming and luxurious shopping environment reflecting the elegance and sophistication of Seinde Signature.
• Report customer feedback, inventory issues, and other operational concerns to the management team promptly.
• Adhere to company policies and guidelines, including handling cash and transactions securely.

Problem Solving and Team Collaboration:

• Address and resolve customer concerns or inquiries promptly and professionally, ensuring satisfaction and a positive resolution.
• Collaborate with team members to meet store objectives and foster a positive and supportive work environment.
• Proactively identify challenges in meeting sales or service goals and recommend solutions to management.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 2 years of experience in luxury retail, sales, or customer service, ideally within the beauty or fragrance industry.
• Experience working in a high-end retail environment is a plus.
• Strong sales and negotiation skills, with the ability to close deals effectively.
• Exceptional communication and interpersonal skills to engage with a diverse clientele.
• Adept at building relationships and delivering personalized customer experiences.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Personal Attributes:

• Polished, professional appearance and demeanor.
• Passion for luxury brands and an appreciation for fine fragrances.
• High level of professionalism, integrity, and attention to detail.
• Self-motivated, results-oriented, and committed to excellence.
• Ability to adapt to changing customer needs and market trends.

Location: Victoria Island, Lagos.
Working Hours: Full-time position with flexibility, including evenings, weekends, and holidays, as required.