Greet/acknowledge a customer immediately on entry to the outlet, in a polite and courteous manner and maintain contact in a subtle and polite manner.
Engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure a pleasurable customer experience.
Develop excellent knowledge of the full range of products and unique selling points in order to promote product benefits to customers.
Provide advice and guidance to customers on clothing and accessory range, best fit and measuring services ensuring that the customer experience is pleasurable and their needs are fully met.
Always check to see if there is anything else the customer may need, making suggestions for complementary purchases e.g. buying a suitable tie with a shirt or cufflinks as appropriate.
Carry out all sales transactions correctly and efficiently, neatly folding and carefully packing customer purchases. To be professional and polite to customers and always thank them for their custom.
Efficiently and politely manage after-sales service via telephone and letter, ensuring that the customer’s request or problems are resolved in line with company policy.
Disseminate the information as regards customers’ problems and complaints.
Plans and organises personal sales strategies/methods by maximizing tremendous sales.
Supplies the Head Office with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products.
SKILLS, ATTITUDES AND QUALIFICATION
- The role is for strictly OND & NCE Candidates with a complete certificate
- Basic Salary (30,000) exclusive of bonus.
Good communication skills
Proven work experience as a sales rep/ customer service staff.
Attention to detail.
- Likes to be around people and has empathy with people
- Not speaking rudely to ANY customer, no matter the case.