The Sales rep is expected to have 10 - 20 new leads every week. A detailed report on the progress of each lead must be presented at the weekly sales meeting. Also, an update on overlapping leads will be discussed.
Submit a daily report of all marketing activities on Hubspot
Study every brand in detail
Suggest ways to grow sales where individual action is not possible
Submit a monthly report on marketing activities including details of New Leads, Sales, Sales to Lead ratio and Avg Lead turn around
The Sales Executive must ensure flawless merchandising/display of products in line with brand standards.
The Sales executive must take time to study their brand, products, material, prices and competing retail platforms
The Sales executive must keep up to date with the market trends and prices.
The Sales executive must be professional in his/her dealings with customers
Service to boutique clients must proceed thus; Tour of products, Relax or seat the client to try out the product, Reinforce interest with positive comments (genuine), Discuss the deal and close the sale.
Customers must be offered a relaxing welcome before discussing business
listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meetings and sharing best practice with colleagues.
Maintain a high standard of cleanliness and tidiness of the boutique. Your boutiques’ territory starts from the Gate.
Supervise cleaners and ensure a strict cleaning routine.
Carpets to be vacuumed twice a week
All shelves, decor, furniture and products must be dusted and cleaned daily with appropriate cleaning agents
Bathrooms/Toilets to be Cleaned every 4 hours
Clean/Brush dirty areas on floor/carpet/foot-mat regularly during open hours
Clean signages and awnings Once a week
Ensure external environment of the boutique is impeccably clean always
Maintain a register of completed tasks for cleaners.
Report all electrical/plumbing/furniture/etc defects with the boutique and its environs within 12 hours at most of the occurrence.
Supplies such as stationery, toiletries, scents et al should be replenished 1 week before current stock runs out. A register of such consumables should be maintained
Do a stock count 15 minutes before opening and after closing.
Maintain a regularly updated stock register
Maintain a stock/inventory/sales/customer File (reference details in filing Memo)
Monthly Stock Position: On the next working day after the 25th of every month, a comprehensive stock report should be prepared and it should clearly show new stock, transfer stock, sold stock and new stock position.
Stock Transfer receipts (New, inflow and outflow): Copies of receipts for stock received and stock transferred to other boutiques or head office should be filed.
Daily Sales report summary: Should include customer details, mode of payment etc. A director's purchase is no different and should be treated as Debt Sale.
Copies of invoices/receipts of goods sold:
Copies of co-signed remittance document: (Cash, Cheques, POS, Deposits slips):- There's no point remitting monies, checks etc without proof that you did.
Customer Debt profiles: Also include who authorized the debt sale.
Profile of Customer Deposits for Goods not delivered: Include customer details, product details, payment details etc.
ALL DOCUMENTS MUST BE DATED AND SIGNED: Any document NOT signed, dated by appropriate people on any of our approved documents or letterhead IS OF NO USE.
Ensure all stock transfers are appropriately authorized and documented.