Job Summary

Supports the Outlet Manager to grow sales through a focus on excellent customer service and relationship management. Act as a beauty and luxury lifestyle products consultant to walk-in customers in the assigned outlets.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Applicants should preferably be Females


Duties & Responsibilities:

  • Acts as advisor or consultants to walk-in customers and over-the-phone customers.
  • Provide friendly, efficient service to all walk-in customers.
  • Offer information about merchandise selection to help customers choose wisely.
  • Have deep product knowledge and exhibit familiarity with all product information.
  • Actively listen to customers and then provide them with solutions that are exactly what they need.
  • Excite customers about how new products can enhance their lives.
  • Assist customers by suggesting additional merchandise that compliments their selections.
  • Assist in pricing merchandise, markdowns, restocking, and other retail related duties.
  • Be able to effectively handle customer service issues.
  • Assist and maintain visual merchandising and selling floor standards.
  • Know and use promotional event information to maximize sales.
  • Assist in the preparation of periodic physical inventory exercises.
  • Must be knowledgeable on the use of PoS Systems for sales & other check-out functions
  • Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Job Requirement:

  • Minimum of an HND.

Required Experience:

  • 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
  • Strong communication skills.
  • Good reporting skills.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication. Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above-average Telesales/Phone Skills
  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills.

Reporting Relationships:

  • Functionally reporting to Outlet Manager
  • Administratively reports to Outlet Manager
  • Supervises None.

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