Sales Coordinator/Warehouse

Anonymous Employer

Job Summary

We are recruiting for Sales Coordinator/Warehouse who is an excellent multitasker with exceptional communication and management skills. Either male or female.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Provide Office Support for Sales Team

  • Respond to requests and emails pertaining to sales questions or concerns.
  • Follow up on all orders

  • Ensure the sales team have sufficient quantities of sales support material, such as product brochures and other sales material.
  • Send materials as needed for trade shows.

  • Collaborate with other departments, such as marketing, advertising and aftersales
  • Maintain and update inventory

  • Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.
  • Ensure the efficient liaison between the sales department and other sales offices in sister companies, including the distribution of our sales correspondence and collateral.

  • Ensure that store requisitions are submitted monthly.
  • Ensure that enquiries regard our products are screened and dealt with in an appropriate way.

  • All enquiries to be dealt with within 24 hours.
  • Ensure the strict confidentiality of information passing though the office.

  • Maintain the highest standards of professional, ethics, and attitude toward all clients and colleagues.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.

  • Understand and strictly adhere to the rules & regulations established in the employee handbook and the company’s on fire, hygiene, health & safety.
  • Maintain an inventory of sales materials and supplies, such as brochures, promotional items and product samples, and ensure that all sales representatives have an adequate inventory of these materials on-hand.

  • Arrange for the shipping of sales materials for trade shows or conferences.

 

Sales support

  • Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
  • Take the lead on organizing the resources necessary to put together high quality sales presentations

  • Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
  • Act as the primary contact for clients who have questions about their accounts or our products.

  • Work with other departments within the company to bring in additional help on creating sales presentations when needed.

 

Order Satisfaction

  • Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
  • Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.

  • Inform the customers of any delays and arrange alternative delivery dates.

 

Reporting

  • Maintain sales records, as a basis for reports to the senior management team.
  • Prepare reports on sales by individual representatives, sales by product line and sales to individual customers.

  • Provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

 

Warehouse Responsibilities

  • Stay updated on federal, state, and local legislation and requirements for warehousing, shipping, and material handling, and ensure that our warehouse complies
  • Create and manage receiving, warehousing, and distribution processes and procedures, and confirm staff compliance

  • Conduct physical counts of products and reconcile with data to maintain adequate inventory levels on a regular basis e.g. annually and quarterly
  • Develop and monitor procedures for safety and security of warehouse environment and all goods
  • Inspect all warehouse equipment and order repairs and replacements when required

  • Prepare an annual budget, plan out expenses, analyze any variances, and make necessary corrections to help company achieve financial objectives
  • Train new warehouse employees

  • Oversee all warehouse employees, including creating schedules, providing coaching and mentoring, and issuing corrective action when required
  • Additional responsibilities and tasks can be added at any time according to the needs of the business.

 

Required skills and qualifications, experience:

  • Educational Qualification Required: University graduate (BSc/BA in business administration or relevant field in sales or marketing will be an asset)
  • Minimum Experience Required: 3-5+years’

  • Excellent management & organizational skills
  • Must be fluent in English language, and the candidate location is Lagos.

  • Excellent problem solving skills
  • Ability to multitask and remain motivated and positive

  • Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus
  • Excellent verbal and written communication skills

  • Well-organized and responsible with an aptitude in problem-solving
  • A team player with high level of dedication
  • Strong Microsoft skills.

Profile of expert qualifications, skills and performance Advanced skill level in:

  • Detailed Oriented 

  • Numeracy Skills 

  • Computer Skills 

  • Communication Skills 

  • Customer Service 

  • Knowledge of customer profiles

Expert skill level in:

  • Organization Skills and Time  Management Skills 

Advanced Skill Level personal skills and social competence: 

  • Assertiveness

  • Sense of responsibility 

  • Flexibility 

  • Independence & decision making

  • Critical faculty 

  • Reliability 

  • Tolerance 

  • Teamwork 

  • Communication 

  • Conflict resolution 

  • Persuasiveness 


    Key for the qualification levels: 

  • Beginner: Uses basic knowledge as instructed, learns and enhances the abilities, methods and  expert knowledge required in the work field 
  • Intermediate: Has a sound basic knowledge and can solve standard problems  
  • Independently by using his expert knowledge; has good knowledge of the methods; knows  the application instruments (e.g. software) well. 
  • Advanced: Has a sound expert knowledge and can solve complex problems independently; is  able to question methods and processes and to further develop them; has very good  
  • knowledge of the application instruments in his own work field. 
  • Expert: Is a recognized expert (within and outside of BD) for a specific topic; develops his  specific topics further and interacts with other experts accordingly. 


Key for soft skills: 

  • Beginner:  Skills are at a low level in this stage.
  • Intermediate: Skills are at an intermediate level at this stage.
  • Advanced: Skills are at an advanced level at this stage.
  • Expert: Personal skills and social competencies are at an expert level at this stage.

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