Provide Office Support for Sales Team

• Respond to requests and emails pertaining to sales questions or concerns.

• Follow up on all orders

• Ensure the sales team have sufficient quantities of sales support material, such as product brochures and other sales material.

• Send materials as needed for trade shows.

• Collaborate with other departments, such as marketing, advertising and aftersales

• Maintain and update inventory

• Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.

• Ensure the efficient liaison between the sales department and other sales offices in sister companies, including the distribution of our sales correspondence and collateral.

• Ensure that store requisitions are submitted monthly.

• Ensure that enquiries regard our products are screened and dealt with in an appropriate way.

• All enquiries to be dealt with within 24 hours.

• Ensure the strict confidentiality of information passing though the office.

• Maintain the highest standards of professional, ethics, and attitude toward all clients and colleagues.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.

• Understand and strictly adhere to the rules & regulations established in the employee handbook and the company’s on fire, hygiene, health & safety.

• Maintain an inventory of sales materials and supplies, such as brochures, promotional items and product samples, and ensure that all sales representatives have an adequate inventory of these materials on-hand.

• Arrange for the shipping of sales materials for trade shows or conferences.

Sales support

• Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form

• Take the lead on organizing the resources necessary to put together high quality sales presentations

• Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date

• Act as the primary contact for clients who have questions about their accounts or our products.

• Work with other departments within the company to bring in additional help on creating sales presentations when needed.

Order Satisfaction

• Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.

• Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.

• Inform the customers of any delays and arrange alternative delivery dates.

Reporting

• Maintain sales records, as a basis for reports to the senior management team.

• Prepare reports on sales by individual representatives, sales by product line and sales to individual customers.

• Provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Warehouse Responsibilities

• Stay updated on federal, state, and local legislation and requirements for warehousing, shipping, and material handling, and ensure that our warehouse complies

• Create and manage receiving, warehousing, and distribution processes and procedures, and confirm staff compliance

• Conduct physical counts of products and reconcile with data to maintain adequate inventory levels on a regular basis e.g. annually and quarterly
• Develop and monitor procedures for safety and security of warehouse environment and all goods

• Inspect all warehouse equipment and order repairs and replacements when required

• Prepare an annual budget, plan out expenses, analyze any variances, and make necessary corrections to help company achieve financial objectives

• Train new warehouse employees

• Oversee all warehouse employees, including creating schedules, providing coaching and mentoring, and issuing corrective action when required

• Additional responsibilities and tasks can be added at any time according to the needs of the business.

Required skills and qualifications, experience:

• Educational Qualification Required: University graduate (BSc/BA in business administration or relevant field in sales or marketing will be an asset)

• Minimum Experience Required: 3-5+years’

• Excellent management & organizational skills

• Must be fluent in English language, and the candidate location is Lagos.

• Excellent problem solving skills

• Ability to multitask and remain motivated and positive

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus

• Excellent verbal and written communication skills

• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication
• Strong Microsoft skills.

Profile of expert qualifications, skills and performance Advanced skill level in:

• Detailed Oriented 

• Numeracy Skills 

• Computer Skills 

• Communication Skills 

• Customer Service 

• Knowledge of customer profiles

Expert skill level in:

• Organization Skills and Time  Management Skills 

Advanced Skill Level personal skills and social competence: 

• Assertiveness

• Sense of responsibility 

• Flexibility 

• Independence & decision making

• Critical faculty 

• Reliability 

• Tolerance 

• Teamwork 

• Communication 

• Conflict resolution 

• Persuasiveness 

  
  

  Key for the qualification levels: 

• Beginner: Uses basic knowledge as instructed, learns and enhances the abilities, methods and  expert knowledge required in the work field 
• Intermediate: Has a sound basic knowledge and can solve standard problems  
• Independently by using his expert knowledge; has good knowledge of the methods; knows  the application instruments (e.g. software) well. 
• Advanced: Has a sound expert knowledge and can solve complex problems independently; is  able to question methods and processes and to further develop them; has very good  
• knowledge of the application instruments in his own work field. 
• Expert: Is a recognized expert (within and outside of BD) for a specific topic; develops his  specific topics further and interacts with other experts accordingly. 

Key for soft skills: 

• Beginner:  Skills are at a low level in this stage.
  
• Intermediate: Skills are at an intermediate level at this stage.
  
• Advanced: Skills are at an advanced level at this stage.
  
• Expert: Personal skills and social competencies are at an expert level at this stage.