Job Summary

As a Sales account manager, he/she should work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. He/she should have excellent communication and negotiation skills and be customer service oriented. He/she will be responsible for growing the business by building successful and long-term client relationships.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Roles & Responsibilities

  • Manage a portfolio of products to achieve long-term success
  • Develop positive relationships with clients
  • Forecasting on Sales, Revenue and Expenses on a Monthly basis
  • A segmented and targeted approach to cater for the needs of specific segments
  • Managing multiple verticals of customer acquisition, collections and retention
  • Generate new businesses using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Act as the point of contact and handle customer requirements
  • Set and track sales account targets, aligned with company objectives
  • Participating in local shows, exhibitions, organising displays in hotels, clubs, malls to promote company products
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Monthly Reporting on commercial results to the HOD

Requirements

  • Proven work experience (Min 5 years) as a sales account manager
  • Experience from ISP and Telecommunication sector
  • Hands-on experience in sales and an ability to deliver an excellent customer experience
  • Knowledge of MS Office
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer enquiries on time

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