Job Summary

A Retail Supervisor with experience working within a customer focused environment and as part of a team. Location: Mushin, Lagos

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

To do this, you should have experience working within a customer focused environment and working as part of a team. You should also have good basic arithmetic and a gift for dealing with people. With these talents, you’ll deliver retail excellence to grow income and make a difference to Robeck Locks and the people we serve.


  • An experienced supervisor, used to managing a small team in a fast-paced customer focused environment.
  • Great at giving amazing customer service, and able to translate that into sales
  • Inquisitive, ever-questioning and ever-improving
  • Passionate about our business
  •  a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with
  • trustworthy and reliable as you will be an important part of a small team. Your team and your customers will depend upon you to do your job to the best of your ability at all times.
  • Friendly, flexible, positive, reliable, honest and hard working!
  • experienced as a supervisor, team leader or manager in retail or other similar industries would certainly come in handy but we would still love to hear from you.

Core Responsibilities:

  • Manage retail staff, among which includes people working on the floor, store, and the cashiers
  • Meet financial goals by analysing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
  • Make sure pricing is correct
  • Work on store displays
  • Does Market research  in order to identify new services and products
  • Recruit, Coach, counsel, discipline and train employees
  • Evaluate self-on-the-job performance, as well as other staff
  • Identify market trends that appeal to customers
  • Ensure products are clean and ready to be displayed
  • Maintain inventory and ensure items are in stock
  • Analyze financial statements in order to enhance profit making opportunities
  • Ensure promotions are accurate and in tune with company’s standards
  • Utilize computers to record sales figures, for data analysis and forward planning
  • Monitor local competitors
  • Maintain health and safety measures and store’s cleanliness
  • Organize and distribute staff schedules
  • Preside over staff meetings
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets
  • Handle customer complaints, issues and questions.
  • Implementing measures to avoid stock damages, theft, and wastage

·    Identify talent and coach the team to be the best performers that they can be.

  • To be responsible of opening, closing and running the shop in the absence of the Shop Manager

What we want from you:

·         Previous supervisory experience is ideal.

·         To be enthusiastic and want to create a fun place to shop.

·         Be creative - you will have a lot of autonomy with the management team to merchandise and demonstrate products to your customers.

·         To be dedicated to improve on what we currently do. We appreciate that at all levels, our employees bring with them some amazing ideas.

·         Finally, a passion for what we sell is going to be a plus point for you!


Skills set

  • ·         Demonstrate strong interpersonal and customer service skills
  • ·         Pays attention to detail
  • ·         Ability to work under pressure safely and efficiently
  • ·         Must have Good Positive Attitude
  • ·         Must be able to efficiently and effectively manage people in a retail environment.
  • ·         Strong organisational and time Management skills
  • ·         Basic Financial skills
  • ·         Excellent written, oral, and verbal communication skills
  •        Must have PC skills, including the ability to use Retail software and Microsoft Office
  • Minimum  HND  in Business related field.


·         Must live within close proximity to Mushin



SALARY: N50,000 – N75,000


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