Job Summary

Retail Operations Manager

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

The job description for the role of retail operations Manager shows the major duties, tasks, and responsibilities of the position; 

  • Directs and supervise retail staff across several retail outlets to ensure they meet set objectives

  • Provide training to retail employees to develop their skills and enhance their job performance

  • Ensure compliance with company policies and procedures

  • Provide solutions that address performance issues in a timely and effective manner

  • Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele

  • Contact store managers and other retail staff to communicate relevant information

  • Mentor and motivate sales staff to put in their best in order to achieve financial goals

  • Develop and implement budget and plans for retail operations

  • Visit retail establishments to ensure efficient and effective management as well as high performance sales

  • Develop policies for the merchandising of goods in retail stores

  • Monitor inventory levels to determine the need for stock supply at each retail outlet

  • Set and regulate product pricing using results of market and demand analysis

  • Ensure compliance with health/safety policies and procedures at retail sites

  • Listen to customer complaints to address & resolve their issues

  • Evaluate operational and financial records to determine sales performance of retail stores.

  • Responsible for the maintenance of the retail stores, ensuring that the stock, furniture and fittings are in good condition.


  • Education and Training: H.N.D /Bachelor’s degree in business management, business administration, business studies, or in a similar field. Experience in retail sales and customer service is also required for this position. Computer Literacy is highly required. 

  • Organizational Skills: Retail operations Administrator must be able to coordinate sales operations across a retail chain.

  • Accounting Skills: Ability to review and evaluate sales records.

  • Communication Skills: proficient in interacting with Customers and retail staff to communicate information relevant to sales

  • Location: Candidate must reside in the following areas of Lagos State;  Central Mainland (Gbagada, Ketu, Magodo, Ikeja, Ogudu, Fadeyi)  Egbeda, Igando and Island axis.

  • Candidate must have proven experience in retail or sales.

  • Candidate must be between 32 – 38years Old.

  • Salary bracket – (N50,000 – N100,000) Negotiable based on proven years of experience.

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Anonymous Employer
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NGN Confidential
| Full Time |
NGN Confidential
Anonymous Employer
| Full Time |
NGN Confidential