The job description for the role of retail operations Manager shows the major duties, tasks, and responsibilities of the position;
Directs and supervise retail staff across several retail outlets to ensure they meet set objectives
Provide training to retail employees to develop their skills and enhance their job performance
Ensure compliance with company policies and procedures
Provide solutions that address performance issues in a timely and effective manner
Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
Contact store managers and other retail staff to communicate relevant information
Mentor and motivate sales staff to put in their best in order to achieve financial goals
Develop and implement budget and plans for retail operations
Visit retail establishments to ensure efficient and effective management as well as high performance sales
Develop policies for the merchandising of goods in retail stores
Monitor inventory levels to determine the need for stock supply at each retail outlet
Set and regulate product pricing using results of market and demand analysis
Ensure compliance with health/safety policies and procedures at retail sites
Listen to customer complaints to address & resolve their issues
Evaluate operational and financial records to determine sales performance of retail stores.
Responsible for the maintenance of the retail stores, ensuring that the stock, furniture and fittings are in good condition.
Education and Training: H.N.D /Bachelor’s degree in business management, business administration, business studies, or in a similar field. Experience in retail sales and customer service is also required for this position. Computer Literacy is highly required.
Organizational Skills: Retail operations Administrator must be able to coordinate sales operations across a retail chain.
Accounting Skills: Ability to review and evaluate sales records.
Communication Skills: proficient in interacting with Customers and retail staff to communicate information relevant to sales
Location: Candidate must reside in the following areas of Lagos State; Central Mainland (Gbagada, Ketu, Magodo, Ikeja, Ogudu, Fadeyi) Egbeda, Igando and Island axis.
Candidate must have proven experience in retail or sales.
Candidate must be between 32 – 38years Old.
Salary bracket – (N50,000 – N100,000) Negotiable based on proven years of experience.