The job description for the role of retail operations Manager shows the major duties, tasks, and responsibilities of the position; 

• Directs and supervise retail staff across several retail outlets to ensure they meet set objectives

• Provide training to retail employees to develop their skills and enhance their job performance

• Ensure compliance with company policies and procedures

• Provide solutions that address performance issues in a timely and effective manner

• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele

• Contact store managers and other retail staff to communicate relevant information

• Mentor and motivate sales staff to put in their best in order to achieve financial goals

• Develop and implement budget and plans for retail operations

• Visit retail establishments to ensure efficient and effective management as well as high performance sales

• Develop policies for the merchandising of goods in retail stores

• Monitor inventory levels to determine the need for stock supply at each retail outlet

• Set and regulate product pricing using results of market and demand analysis

• Ensure compliance with health/safety policies and procedures at retail sites

• Listen to customer complaints to address & resolve their issues

• Evaluate operational and financial records to determine sales performance of retail stores.

• Responsible for the maintenance of the retail stores, ensuring that the stock, furniture and fittings are in good condition.

SKILLS& QUALIFICATION.

• Education and Training: H.N.D /Bachelor’s degree in business management, business administration, business studies, or in a similar field. Experience in retail sales and customer service is also required for this position. Computer Literacy is highly required. 

• Organizational Skills: Retail operations Administrator must be able to coordinate sales operations across a retail chain.

• Accounting Skills: Ability to review and evaluate sales records.

• Communication Skills: proficient in interacting with Customers and retail staff to communicate information relevant to sales

• Location: Candidate must reside in the following areas of Lagos State;  Central Mainland (Gbagada, Ketu, Magodo, Ikeja, Ogudu, Fadeyi)  Egbeda, Igando and Island axis.

• Candidate must have proven experience in retail or sales.

• Candidate must be between 32 – 38years Old.

• Salary bracket – (N50,000 – N100,000) Negotiable based on proven years of experience.