Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Ensure regular entertainment events in our bar to keep our customers constantly entertained
• Deliver superior service and maximize customer satisfaction
• Conduct comprehensive research, price surveys, and competitive analysis in response to market trends
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant and bar operations

Requirements:

• BSc degree in Business Administration; hospitality management
• Proven work experience as an Operations Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge
• Strong leadership, motivational, and people skills
• Acute financial management skills.

Remuneration: NGN 100,000 - 150,000 monthly