Research & Development Technical Support Officer

The Concept Group

Job Summary

The Technical Support officer is expected to carry out pre-deployment operations (Quality Assurance/Control tests et al) for all hardware-based products, provide hardware and platform support for new and existing products, carry out troubleshooting of all issues related to the hardware and advanced platform.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Serve as the first level of escalation for all hardware and platform-related issues.
  • Carry out the configuration of all outgoing hardware in preparation for deployment/installation
  • Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
  • Provide solutions to technical issues with existing products, integration of client-specific requirements, and expansion of functionalities via new settings and configurations.
  • Ensure all devices deployed to client meet firmware update requirements
  • Prepare test reports and documentation of problems solved
  • Field service activities including preliminary/feasibility inspections and deployment/integration/execution.
  • Evaluation, testing, and experimentation of potential product samples and subsequent bulk procurement.
  • Provide necessary support to Implementation, Recovery, and Control units.


  • Bachelor's Degree in Electrical/Electronic Engineering
  • Relevant knowledge of embedded systems and electronic circuits
  • Experience with a microcontroller or PLC systems
  • Ability to carry out data analysis
  • Solid troubleshooting skills and the ability to diagnose and solve difficult problems
  • Desire to work in a fast-paced environment
  • Desire to develop a deep understanding of the business and end-user needs
  • Ability to resolve complex issues in creative, efficient, and effective ways
  • Ability to interpret wiring diagrams
  • Ability to work independently and pro-actively.
  • Excellent written and oral communication skills

Job Knowledge:

  • Knowledge of Remote Terminal Units
  • Knowledge of Electrical/Electronic Circuits
  • Knowledge of Electronic Sensors
  • Knowledge of Electronic/Electrical systems
  • Knowledge of Microcontroller and Microprocessor-based designs


  • Sensor technology
  • Python, C, or C++
  • Microsoft Office Suite and G-Suite
  • Problem Solving
  • Hardware configuration and diagnosis

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Anonymous Employer
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Anonymous Employer
| Full Time |
NGN Confidential
Job Function: Human Resources
| Full Time |
NGN 250,000 - 400,000
Job Function: Human Resources