Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Managing inbound and outbound customer communication across multiple channels including email, chat, social media, and/or phone for clients around the world 
  • Root-cause problem solving--- not just generating responses but fixing problems, and investigating what went wrong 
  • Maintaining timely records of customer interactions and issues on accounts, or customized tracking systems 
  • Supporting product and operations managers with insights, user retention activities, or growth efforts as need 

Job Requirements:

  • The applicant must have requisite skills in managing clients’ expectations in addition to managing the existing relationships
  • The ability to generate new businesses is also required for this role
  • At the minimum, applicants must be a B.Sc or HND Holder 
  • Must have a prior relevant experience

Salary: NGN75,000 - NGN150,000

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