Relationship Officer

Job Summary

Engage with various customers/ merchants to onboard them on our delivery platform. Rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Work Experience:

  • Minimum of 1-year experience from Logistics,  Private Banking, Pension Fund Administrators, and Corporate banking.
  • Candidate(s) with previous banking account officer experience will be preferred.

Job responsibilities: 

  • Engage with various customers/ merchants to onboard them on our delivery platform. Ascertain their products, services and pricings
  • Train customers on the use of the application to schedule pickup/delivery of their products.
  • Interface with Vendors to ensure smooth and error free on-boarding Continuous monitoring of merchants’ products, sales and trend
  • Collaborate with the team to actualize the marketing strategies to improve sales at Errandafrica Nigeria Limited
  • Creating and maintaining customer relationship and ensuring loyalty through excellent customer service with old and potential clients.
  • Generate new lead with the aim of creating more sales.
  • Sales follow up by scheduling appointments, preparing and delivering presentation to prospective customer, having researched their business and expectations.
  • Maintain and sustain relationship with customers.
  • Help grow the number of active and engaged merchants/customers on our platform
  • Work with the customer’s Sales Associate to make sure vendors are completing the necessary parts of their account setup
  • Proactively update and improve customer’s profiles to showcase their product in the best way possible
  • Answer customer’s questions regarding their accounts
  • Gather and organize feedback from customers regarding their experience on the platform, and communicate this feedback to the larger team
  • Assist in the execution of launching the customer’s platform in new cities and markets
  • Continuously brainstorm ways to improve our customer’s experience and be an advocate for them
  • Be a champion of deliveries to customers within Lagos.
  • Other duties as assigned by the operation manager and or appropriate administrators that are consistent with the general requirements and qualifications of this position. 

Personal Skills:

  • Must be analytical and habitually inquisitive.
  • Must have a willing attitude to learning.
  • Excellent verbal communication skills.
  • Good time management skills.
  • Excellent writing skills.
  • Good presentation and negotiation skill.
  • Able to convey factual information clearly.
  • Networking Skills, must be socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information to others.
  • Needs to be methodical and pay attention to details.
  • Must be customer-centric and service-orientated.
  • Results-oriented, driven, adheres to turn-around times/deadlines.


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