Work Experience:

• Minimum of 1-year experience from Logistics,  Private Banking, Pension Fund Administrators, and Corporate banking.
• Candidate(s) with previous banking account officer experience will be preferred.

Job responsibilities: 

• Engage with various customers/ merchants to onboard them on our delivery platform. Ascertain their products, services and pricings
• Train customers on the use of the application to schedule pickup/delivery of their products.
• Interface with Vendors to ensure smooth and error free on-boarding Continuous monitoring of merchants’ products, sales and trend
• Collaborate with the team to actualize the marketing strategies to improve sales at Errandafrica Nigeria Limited
• Creating and maintaining customer relationship and ensuring loyalty through excellent customer service with old and potential clients.
• Generate new lead with the aim of creating more sales.
• Sales follow up by scheduling appointments, preparing and delivering presentation to prospective customer, having researched their business and expectations.
• Maintain and sustain relationship with customers.
• Help grow the number of active and engaged merchants/customers on our platform
• Work with the customer’s Sales Associate to make sure vendors are completing the necessary parts of their account setup
• Proactively update and improve customer’s profiles to showcase their product in the best way possible
• Answer customer’s questions regarding their accounts
• Gather and organize feedback from customers regarding their experience on the errandafrica.com platform, and communicate this feedback to the larger team
• Assist in the execution of launching the customer’s platform in new cities and markets
• Continuously brainstorm ways to improve our customer’s experience and be an advocate for them
• Be a champion of deliveries to customers within Lagos.
• Other duties as assigned by the operation manager and or appropriate administrators that are consistent with the general requirements and qualifications of this position. 

Personal Skills:

• Must be analytical and habitually inquisitive.
• Must have a willing attitude to learning.
• Excellent verbal communication skills.
• Good time management skills.
• Excellent writing skills.
• Good presentation and negotiation skill.
• Able to convey factual information clearly.
• Networking Skills, must be socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information to others.
• Needs to be methodical and pay attention to details.
• Must be customer-centric and service-orientated.
• Results-oriented, driven, adheres to turn-around times/deadlines.