Relationship Officer

Responsibilities:

• Drive optimum captain performance according to expected targets/KPIs.
• Drive captain uptime compliance/captain activity to 100% daily.
• Ensure 100% remittance of cash collected from customers.
• Ensure 100% asset repayment according to expected targets.
• Conduct daily checks on remittance defaulters and engage the recovery team once the defaulting timeline is exceeded.
• Serve as a liaison between Gigmile and the captain, as well as being the first point of contact for the captains.
• Ensure swift resolution of captains' on-field and off-field issues and escalation to external stakeholders when required.
• Foster a strong relationship between Gigmile and the platform(s) by being the point of contact for all communications during the partnership run.

Requirements:

• 1-3 years of professional work experience, preferably in asset financing or loan recovery industry.
• Previous experience in customer relationship management
• Excellent communication, listening, and analytical skills
• Ability to work in a fast-paced environment
• Problem-solving skills.
• Attention to detail
• Bachelor's degree in any field

Why you should join us:

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.

Location: Lagos

Remuneration: NGN 120,000 - 150,00