Relationship Manager
Job Summary
We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
- Minimum Qualification: HND
- Experience Level: Graduate trainee
- Experience Length: 2 years
Job Description/Requirements
Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Requirememts
- Proven experience as a Client Relationship Manager
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
- Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field