Ensure collection of outstanding payments from customers.
Recovering bad debts from delinquent debtors.
Resolving disputes with customers, ensuring that concerns are auctioned correctly.
Clarify potential consequences of not paying (i.e. legal collection process, e.t.c.)
Manage customers who are resistant by remaining polite, tactful, firm and honest.
Complete any administrative task as required for the efficient running of the team's activities.
Always deliver a consistent and professional level of service.
Devising customized recovery strategy on a case-by-case basis
Reducing the non-performing loans owed to the Bank.
Following up with clients on previous payment arrangements.
Locating and establishing contact with debtors.
Taking ownership of debt collection cases.
Skills and Qualifications:
Degree or Diploma in Marketing, Business or a Related Field,
Experience in debt collection for at least two years
Evidence of well-developed organizational skills and the ability to
Sound verbal communication skills including the ability to negotiate respectfully and communicate rational for decisions made.
Demonstrated ability to follow policy and procedures.
Sound numeracy skills.
Fully computer literate – proficient user of office applications such as MS Word, Excel, PowerPoint, e-mail and calendar applications.
Accuracy and attention to detail.
Excellent reporting skills.
Sound judgment, analytical and decision-making skills.
Creativity, Innovation & Adaptability
Leadership, Managerial Skills, Multi-Tasking,