Recovery and Collection Officer

Responsibilities:

•  Managing and recovering overdue payments from customers or clients who have defaulted on their financial obligations.
• Other tasks as assigned
  
  

Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in finance, business, or a related field is preferred.
• Experience in a call center or customer service environment.
• Knowledge of industry-specific collection practices (e.g., banking, telecommunications, healthcare).
• Familiarity with collection laws and regulations, debt recovery processes, and financial accounting principles.
• Negotiate payment plans or settlements within company policies.
• Monitor and track overdue accounts to ensure timely payments.

Skills:

• Strong negotiation and communication skills.
• Proficiency in using financial software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to analyze financial data and customer payment trends.
• High level of attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle difficult conversations.

Working Conditions:

• Primarily office-based with potential for remote work depending on company policy.
• May require occasional overtime during peak collection periods.