RECEPTIONIST & OPERATIONS ASSISTANT (ROA)

Job Summary

The ROA is responsible for providing support to the business operations of DRUPP Kwara and manage the front office. Ultimately the role will support all business-related requests that will ensure the smooth running of DRUPP Kwara’s operations. Key to the success of this role is a customer-centric mindset

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description


Summary:

Responsibilities:
 Support the Operations Manager in the day-to-day running of DRUPP Kwara.
 Provide exceptional customer service to both internal and external clients while projecting a positive image of DRUPP Kwara.
 Courteously and professionally respond to email/phone/walk-in enquiries and escalate to other team members when required
 Provide up-to-date information to clients, customers and vendors. Track all incoming and outgoing correspondence/enquiries and follow up until customer/client satisfaction is confirmed
 Manage incoming and outgoing mails and packages and ensure prompt distribution to recipients
 Support management staff through a variety of business-related requests as may be required
 Support the scheduling of meetings, manage appointments and coordinate booking of venues
 Track and monitor visitor access to the building and flag any security concern
 Liaise with different departments to drive the efficiency of operations. Ensure compliance with all policies and procedures
 Ensure the reception and other common areas are professionally organized and clean
 Perform general office administrative duties
 Perform other duties as assigned etc

Qualifications/Skills/Experience
 Minimum of a post secondary diploma in administration or a related field
 Minimum of four (4) years experience in a professional setting with at least two (2) years experience in an administrative/customer service/client facing role
 Computer literacy is essential with proficiency in the use of MS Office suite and ability to adopt/explore new technology
 Excellent customer service, communication, presentation and interpersonal skills
 Ability to work with diverse supervisors with conflicting priorities is essential
 Possession of good work ethics, credibility and integrity
 Strong collaboration skills with great attention to details and business acumen
 Self-motivated with follow through skills
 Excellent written and verbal communication skills
 Ability to work under pressure and quickly turn around quality work
 Flexible and adaptable to wear multiple hats in the same day while juggling multiple priorities

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