Job Summary

The ROA is responsible for providing support to the business operations of DRUPP Kwara and manage the front office. Ultimately the role will support all business-related requests that will ensure the smooth running of DRUPP Kwara’s operations. Key to the success of this role is a customer-centric mindset

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description


 Support the Operations Manager in the day-to-day running of DRUPP Kwara.
 Provide exceptional customer service to both internal and external clients while projecting a positive image of DRUPP Kwara.
 Courteously and professionally respond to email/phone/walk-in enquiries and escalate to other team members when required
 Provide up-to-date information to clients, customers and vendors. Track all incoming and outgoing correspondence/enquiries and follow up until customer/client satisfaction is confirmed
 Manage incoming and outgoing mails and packages and ensure prompt distribution to recipients
 Support management staff through a variety of business-related requests as may be required
 Support the scheduling of meetings, manage appointments and coordinate booking of venues
 Track and monitor visitor access to the building and flag any security concern
 Liaise with different departments to drive the efficiency of operations. Ensure compliance with all policies and procedures
 Ensure the reception and other common areas are professionally organized and clean
 Perform general office administrative duties
 Perform other duties as assigned etc

 Minimum of a post secondary diploma in administration or a related field
 Minimum of four (4) years experience in a professional setting with at least two (2) years experience in an administrative/customer service/client facing role
 Computer literacy is essential with proficiency in the use of MS Office suite and ability to adopt/explore new technology
 Excellent customer service, communication, presentation and interpersonal skills
 Ability to work with diverse supervisors with conflicting priorities is essential
 Possession of good work ethics, credibility and integrity
 Strong collaboration skills with great attention to details and business acumen
 Self-motivated with follow through skills
 Excellent written and verbal communication skills
 Ability to work under pressure and quickly turn around quality work
 Flexible and adaptable to wear multiple hats in the same day while juggling multiple priorities

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