Receptionist

House 11 Guest Inn

Job Summary

We are looking to hire a receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, etc.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Job Description:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Requirements:

  • Excellent communication and organizational skills
  • A minimum of 1-year experience as a receptionist with a reputable hotel brand
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Proficient in the use of Microsoft Office applications and hotel management systems
  • Ability to work cohesively as part of a team
  • Minimum of OND from a recognized institution

SALARY: NGN 20,000

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Anonymous Employer
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Anonymous Employer
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House 11 Guest Inn
Enugu
| Full Time |
NGN Confidential
Job Function: Hospitality & Leisure
2w