Job Summary

We are looking for a Quick Service Restaurant Manager to lead all aspects of our business (Sales, Marketing and Customer Service, Operations, Finance and Procurement). You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Sales, Marketing and Customer Service:

  • Lead the marketing effort to drive sales of the Quick Service Restaurant, utilising the requisite marketing tools (product, price, place, promotion) and channels (offline and online channels; in-store and delivery channels)
  • Managing the Quick Restaurant's online and social media platforms (website, Facebook, Instagram, Twitter etc.)
  • Ensure that all customers have a pleasant experience and that the brand’s reputation is upheld
  • Attends to customer queries and complaints

 

Operations:

  • Working with the chef(s) to devise and implement a clear and documented production process, including recipes and portioning for each item on the menu
  • Coordination of shifts and rotas for their staff to ensure that there are enough members of the team working to cover all open hours.
  • Responsible for supervising preparation and cooking areas and checking that all hygiene standards are met.
  • Ensuring that the bakery is clean and has a safe and welcoming ambience at all times
  • Assign and oversee duties to make sure that all tasks are done to the appropriate standard by closing time.
  • Ensuring that the restaurant equipment is efficiently utilised, effectively maintained and safeguarded

 

Finance and Procurement:

  • Estimating the unit costs of each item on the menu with a view to establishing profitability per item;
  • controlling and optimising the efficiency of operational costs, including portion control and quantities.
  • administering payroll
  • manage the budget and make sure that the business’ financial records are kept up to date
  • Providing input into the appropriate accounting and record keeping systems to be utilized
  • Devising an efficient and effective procurement process, leveraging staff members and liaising with vendors
  • Creating an effective process for issuing out production items to staff members

    

General:

  • Support the training and development of members of staff by facilitating training programmes and on-the-job learning experiences

 

Skills and Attributes

 

  • Leadership skills – Ability to effectively manage a team, lead by example, forge strong work relationships and create an enjoyable work environment
  • Customer service – Ability to remain polite, courteous, and professional at all times
  • Communication skills – communicating effectively with staff, vendors and customers alike. Ability to give clear direction to enable the smooth running of shifts
  • Business aptitude – managing budgets, schedules, and inventory is all part of  the manager’s role, so having a talent for business helps the restaurant to run properly and ensures that it meets its targets
  • Problem-solving – Ability to troubleshoot and find solutions to customer complaints or personnel issues is critical
  • Time management – Ability to prioritize, keep track of schedules and shifts and ensure that all necessary tasks get done each day

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