Program (Course) Coordinator

Responsibilities:

Enrolment Management:

• Contact prospective attendees via identified channels to follow up with interested parties.
• Promote courses and educational programs to potential students or corporate clients.
• Respond to inquiries from prospective students and provide information on available courses.
• Coordinate the allocation of resources such as classrooms, materials, and technology needed for the course.
• Assist in the enrollment process, including course setup, student setup on applications, registration, payment processing, and documentation.
• Prepare and maintain sales documents, proposals, and reports.
• Monitor and track sales leads, opportunities, and pipelines.

Course Setup, Maintenance & Coordination:

• Schedule and coordinate course sessions, including dates, times, and locations.
• Liaise with instructors and trainers to ensure they have the necessary resources and materials for effective course delivery.
• Monitor and manage course attendance and student progress.
• Liaise with course instructors to confirm availability and manage schedules.
• Create and maintain course schedules, including class timings, locations, and instructor assignments.
• Ensure the course meets quality standards and complies with accreditation requirements.

Customer Relationship Management:

• Build and maintain strong relationships with prospective, existing, and past students and corporate clients.
• You will be the go-to person for new and existing students when they have issues to resolve.
• Address any issues or concerns raised by students and clients in a timely and professional manner.
• Collect feedback and make improvements to courses based on customer input.
• Escalate customer issues to the right managerial channels.
• Handle customer complaints or issues and ensure timely resolution.
• Maintain accurate customer databases and records.
• Act as a liaison between students and administrative staff.
• Communicate important information about the course, deadlines, and policies.

Administrative Tasks:

• Maintain accurate records of course enrolments, attendance, and financial transactions.
• Prepare and distribute course materials and resources.
• Generate reports on course performance and sales metrics.
• Serve as first point of contact for inquiries.

Marketing Support:

• Collaborate with the marketing team to develop marketing videos, materials and strategies to attract more students.
• Attend promotional events or conferences to represent the organization and its courses.

Requirements:

• Minimum academic qualification of a Bachelor's Degree in Business, Marketing, Education, or a related field
• 5 - 10 years relevant work experience.
• Proven experience in sales, customer service, or course coordination.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in relevant software and tools for record-keeping and data analysis.
• Knowledge of the education or training industry and market trends.
• Prior experience in educational administration, course coordination, or a related role is preferred.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Use of collaboration tools like Slack, MS Teams, Jira, etc.
• Willingness to work flexible hours, including evenings and weekends when necessary.
• Ability to travel occasionally for meetings or events.
• Knowledge of online learning platforms and technologies is a plus.