Platform Support Lead

Job Summary

Terragon is Africa’s fastest-growing enterprise marketing technology company. We aggregate and enrich difficult-to-source consumer data, generating measurable outcomes for telco’s, banks, and larger brands. Terragon uses its on-demand marketing cloud platform, attribution software, and deep analytics capability to enable thoughtfully, targeted omnichannel access to 100m+ mobile-first African consumers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Coordinate the platform support team.
  • Provide direct platform support.
  • Review and Resolve escalations and inquiries.
  • Evaluate team member performance.
  • Support Process development.

Requirements:

  • 3 years above experience as a customer support personnel.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Bachelor’s degree in any related field.
  • Proficiency with Microsoft Excel, Google Sheets & Google Slides.
  • Working knowledge of customer service software, databases, and tools.
  • Advanced troubleshooting and multi-tasking skills.
  • If you are aware of the industry’s latest trends and technologies.
  • Are adept at improving retention.
  • You can measure and improve NPS.

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