People Operations Officer

Job Summary

As a People Operations Officer, you will serve as the first point of contact for employee related matters, respond to inquiries from employees and handle recruitment.The job role requires skilled human resources personnel with a good understanding of performance management a good understanding of performance management and learning and development.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Key Responsibilities:

Recruitment And Selection:

  • Review and edit job descriptions based on communications and inputs of managers
  • Work with the Product department in ensuring career opportunities are posted and updated on the company's website
  • Obtain hiring needs from managers and is involved in the selection and decision-making process
  • Design and coordinate induction process to integrate new staff into the workplace
  • Prepare offer letters, carry out reference checks, and manage confirmation of new hires.

Training And Development:

  • Develop and maintain relationships with external training bodies for staff development
  • Design new staff training programmes and update existing ones
  • In consultation with managers, follow up individual development needs and source external training provision as and when required, monitoring training costs against budget
  • Work with heads of departments to design appropriate training and development programmes for staff in the various departments.
  • Organise in house learning and development programmes for appropriate staff on a regular basis and ensure full attendance of both trainees and facilitators
  • Review developmental plans with heads of departments and create training plans for the year.

Performance Management: 

  • Work with senior management to ensure effective performance management is in place which is tied to the business strategy
  • Prepare and presents reports to the Director of People and Operations

Employee Relations:

  • Maintain current records of all staff details with respect to personal information, salary, and benefits such as welfare, Pension, medicals, etc. on the company’s HR software and regularly update the backup template
  • Handle staff medical insurance i.e., enrolment and queries
  • Coordinate disciplinary and grievance procedures
  • Conduct exit interviews when necessary
  • Manage employee leave schedule

Skills & Abilities:

  • Demonstrated hands-on approach to HR management
  • Excellent knowledge and understanding of HR operations at all levels
  • Demonstrated experience in performance management
  • Excellent negotiation skills
  • Professional work approach and attitude
  • Demonstrated ability to work autonomously and in a team-based environment
  • Experience with computerized HR / Payroll systems, Microsoft applications
  • Excellent communication skills
  • Detail-oriented
  • Strong analytical and problem-solving skills 

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