Preval Healthcare

Patient Services/Front Desk Officer

Preval Healthcare

Medical & Pharmaceutical

Healthcare | NGN Less than 75,000
1 month ago

Job Summary

The role serves as the first point of contact between customers or patients and the Hospital. Its main purpose is to provide an enjoyable customer experience. Support smooth operations by competently performing various routine clerical, secretarial & administrative duties such as answering phone calls, receiving patients, clients and guests.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Perform normal reception duties, greeting and welcoming patients promptly, warmly and professionally as they come into the Facility.
  • Answering the Front Desk phone(s) in a polite, consistently professional manner, using proper telephone etiquette.
  • Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in order to enhance customer satisfaction and make them feel valued.
  • Assist patients to complete the necessary forms and documentation where required.
  • Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays.
  • Help patients in distress by responding to emergencies.
  • Scan, print and/or email documents to patients/clients or clinicians when required.
  • Store completed work in designated locations and formats (electronic and/or hard copy files etc.) and perform backup operations when required or requested.
  • Retrieve medical data from patient files on request from authorized personnel.
  • Collect payments in form of cash and/or payment cards from customers/patients for consultation, tests, investigations and other Hospital services.
  • Issue receipts of payment to customers or patients for such payments.
  • Balance the daily sales account at the end of each day with the Account Officer and bank cash deposits daily; immediately reporting all discrepancies found within the day’s accounts to the Account Officer or Chief Accountant.
  • Any other duties as assigned by the Head, Operations & Business Development.

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