Order Fulfilment Intern

MainOne

Customer Service & Support

IT & Telecoms NGN Confidential
4 weeks ago

Job Summary

The Order Fulfilment Intern would primarily be responsible for supporting order fulfillment and ensuring effective monitoring and control/management of the service activation process within the organization.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Evaluating all documentation and record of orders.
  • Manage customer expectations and ensure requests are communicated to key stakeholders.
  • Processing all orders and commercial approval/waiver and resolving all discrepancies.
  • Validate customer requirements per technical solution and ensure services are billed appropriately
  • Manage Customers’ delivery issues that require cross-functional intervention and ensure that customer requests are treated.
  • Ensure full compliance by the technical team to deliver commitments made in the project implementation plan.
  • Ensure timely delivery and acceptance of circuits in line with contract terms and agreed acceptance testing period.
  • Process benchmarking and compliance enforcement relating to service activation and support.
  • Analyzing trends and gaps in the provisioning process and reporting areas for improvement to key stakeholders.
  • Provide regular support to the finance team by reporting closed sales and services commencement dates.


Requirements:

  • Either an HND, BSc, or B.Tech in any course preferably Data Analysis, Engineering, Computer Science, Project Management or any other related field
  • 0 - 1 year of work experience
  • Strong IT skills: Word, Excel, and PowerPoint
  • Required: Excellent interpersonal skills
  • Excellent communication and organization skills is a strong requirement
  • Ability to prioritize work and work independently

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