Operations Support Engineer

Job Summary

To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Job Description:

  • Incident Resolution
  • Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
  • Shall ensure proper cleanup of after effect of incidents with a view to eliminating exposure
  • Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
  • To adequately report problems resulting from incidents with a view to completely resolve root cause
  • Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
  • Propose improvement to application/services with a view to eliminating/reducing incidents
  • Occasional support during off-work periods eg weekends, public holidays and night
  • Event Monitoring
  • To ensure timely event detection with a view to averting critical incident
  • To ensure that incidents are created for all critical events
  • To ensure timely resolution of critical events that could impact the system
  • Work on schedule and during off-work periods e.g weekends, public holidays and night
  • Operational Services Configuration Management
  • Set up/Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
  • Suggest improvement to the process with a view to make operations better

Requirements:

  • Minimum of first degree in Science/Engineering related discipline
  • Minimum of 1 year experience in similar or related field
  • Basic understanding of SQL
  • Understanding of Basic Networking/File Transfer Protocol
  • Understanding of Basic Linux Command and concept of Kubernetes

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