Job Summary

VerifyMe is a Technology company offering worker validation and Know Your Customer (KYC) services to a wide range of industries, and the Nigerian retail market. In addition to ID verification products, we verify Addresses, Guarantor, Work History, and other KYC data as part of our service offering. Our ID Validation (IDV) platform utilizes Nigerian Identity Management Corporation (NIMC), Bank Verification Number (BVN), and Federal Road Safety Commission (FRSC) data bases to validate the identity of individuals. We provide secure API services to meet our customers throughput.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The Operations Manager is responsible for managing verification request flow, monitor quality of agent’s verification report and timelines to reduce breach in customers SLA. 
The ideal candidate will be passionate about Operational process, quality control, customers overall satisfaction, communications, and focused on enhancing customer retention.
The operations manager will be responsible for analysing request inflow from address, guarantor, and employment verification, also provide daily update on verification request completed.

The successful candidate must possess exceptional leadership skill, attention to details, planning and time management skills. They must be self-motivated and possess the ability to multi-task in a fast-paced environment and under immense pressure. To perform efficiently in this role, the candidate must be willing to go above and beyond the responsibilities stated above to meet all operational goals.
In addition, the right candidate must have;
        Prior experience in operations admin, logistics and a good knowledge of Nigeria road network
        Proficient in Microsoft Office suites especially Excel
        He/she must be tech Savvy 
        People management skill
        Great time management skills.

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