Operations Manager

Job Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, marketing, employee retention, customer service and satisfaction, food quality, cleanliness, sanitation and general ambience of the restaurant.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Duties & Responsibilities: 

▪ Coordinate daily Front of the House and Back of the House restaurant operations

▪ Fill in where needed to ensure high service standards and efficient operations.

▪ Ensure that all customers feel welcome and are given prompt, responsive, friendly and  courteous service at all times. 

▪ Respond efficiently and accurately to customer complaints 

▪ Regularly review product quality and suggest improvement 

▪ Ensure that all food and products are consistently prepared and served according to the  restaurant’s recipes, portioning, cooking and serving standards 

▪ Ensure that all raw materials are received in correct unit count and condition and deliveries  are performed in accordance with the restaurant’s receiving policies and procedures.  ▪ Estimate future needs for raw materials, kitchen utensils/equipment; plan production to  ensure constant availability of products for sales 

▪ Responsible for the restaurant sales revenue and profitability  

▪ Control operational costs and identify measures to cut waste 

▪ Control cash and other receipts by adhering to cash handling and reconciliation procedures in  accordance with restaurant policies and procedures. 

▪ Ensuring that the restaurant ambience is of high standard at all times for customers and  employee 

▪ Achieve company objectives in cleanliness and sanitation, appearance of facility, through  training/supervision of employees and by creating a positive, productive working  environment. 

▪ Organize and supervise shifts; schedule labor as required by anticipated business activity  while ensuring that all positions are staffed as and when needed. 

▪ Appraise staff performance and provide feedback to improve productivity. ▪ Train new and current employees on proper customer service practices ▪ Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and  

consistent corrective action for any and all violations of company policies, rules and  procedures

▪ Fully understand and comply with all federal, state, and local government regulations that  pertain to health and safety of the restaurant, employees and customers. 

▪ Ensure that all equipment is kept clean and kept in excellent working condition through  personal inspection. 

▪ Prepare all required paperwork, including forms, reports and schedules in an organized and  timely manner. 

▪ Promote the brand in the local community through word-of-mouth and restaurant events ▪ Recommend ways to reach a broader audience (e.g. discounts and social media ads) ▪ Develop, plan and carry out restaurant marketing, advertising and promotional activities and  campaigns. 

▪ Manage restaurant’s good image and suggest ways to improve it 


▪ Between 30 to 35 years of age. 

▪ HND or B.Sc in relevant field; hospitality management or culinary schooling is a plus ▪ Have extensive food & beverage (F&B) knowledge. 

▪ Proven customer service experience, generally involving at least three years of front-of the-house operations and/or assistant management or supervisory positions. 

▪ Possess excellent basic math skills as well as acute financial management skills ▪ Able to operate a cash register or POS system. 

▪ Be able to understand and communicate fluently in English language. ▪ Be able to work in a standing position for long periods of time (up to 5 hours). ▪ Be able to reach, bend, stoop and frequently lift up to 20kg 

▪ Must have the stamina to work 50 to 60 hours per week. 

Key Skills: 

▪ Excellent customer service skills 

▪ Commercial awareness 

▪ Good interpersonal skills 

▪ Problem-solving skills 

▪ Organizational skills 

▪ Teamwork, motivational, leadership & people skills 

▪ Flexibility

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